Shipping Policy

​

• Shipping Costs: Shipping charges are applicable on all orders. These charges are calculated based on the product's weight, dimensions, and your delivery location. You can view the estimated shipping cost for your order during checkout.

​

• Dispatch Timeframe: Estimated delivery times vary. Typically, orders are dispatched within 7-10 business days.

​

Return & Exchange Policy

​

• Eligible Returns/Exchange: We gladly accept returns or exchanges for products that are received damaged, defective, or do not match the item you ordered. To initiate a return or exchange, please contact us at support@thefinecraft.in within 2 days of receiving your order. Please include the following information:

  • Order number

  • Date of purchase

  • Delivery address

  • Photos of the damaged, defective, or incorrect item

​

• Eligible Refunds: To be eligible for a refund, your returned item must meet the following conditions:

  • Product Condition: Refunds are eligible only on returns of damaged, defective, or incorrect products (i.e., products that do not match the image shown online). To be eligible for a refund, the item must be unused, in its original condition, and returned with all original tags and packaging intact. 

  • Refund Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If your return is approved, please allow 4 to 6 business days for the refund to be processed. The refund will be credited to the original payment method used for the purchase.

​

• Important Note: Due to the handcrafted nature of our products slight variations in appearance and minor imperfections are to be expected and do not qualify for a refund. We do not offer refunds for reasons other than those stated above. However, we are committed to customer satisfaction and may consider exchanges in certain circumstances.

​

Customer Responsibility

​

• Please carefully review your order before finalising it. This includes verifying colours, sizes, quantities, and your shipping address. We cannot process exchanges or refunds due to errors in the customer-provided information.

​